How to Book
Step 1: Contact Us
To begin your booking, reach out to us in the way that’s most convenient for you! You can contact us by:
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Phone
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Text
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Email
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Direct message on social media
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Using the "Contact Us" form on our website
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Chatting with us directly on our website
Once we receive your inquiry, we’ll work closely with you to recommend the best rental option for your occasion, whether it’s inflatable rentals, soft play packages, or a combination of both.
Step 2: Personalized Planning (for Soft Play Rentals)
For Soft Play rentals, we go the extra mile to make sure everything fits your party’s theme. We’ll create a custom mock-up based on your desired colors and style. After collaborating with you on the design, we’ll finalize the mock-up for your approval, ensuring every detail is perfect.
Step 3: Securing Your Booking
Once we've created the perfect rental package, we'll send you an invoice for your $50 deposit via Square to secure your booking. The remaining balance is due two days before delivery.
We offer a variety of payment options for your convenience, including:
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Credit or debit card
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CashApp
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Venmo
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PayPal
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Cash
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Afterpay (with a 6% non-refundable service fee)
Ready to book your Big fun for your Little one? Contact us today to get started!
Policies
At Coastal Soft Play Co, we strive to be as accommodating as possible for all our customers. Below are our policies for various circumstances that may arise and affect your rental experience. We aim to provide clarity and transparency so you can have peace of mind when booking with us.
Rain Policy
(Soft Play)
We do NOT set up soft play outdoors if there is a chance of rain. Wet conditions can create unsafe play areas and also pose a risk of damage to our equipment. For everyone’s safety, we recommend having an indoor or covered space as a backup plan in case of rain. If we are unable to reschedule your rental or move it to an alternative indoor location, we will refund any money paid.
Wind Policy
(All Units)
We do NOT set up outdoors if wind speeds exceed 15 mph. High winds can create extremely unsafe conditions for inflatables and soft play equipment. The safety of your little ones and guests is our top priority. If we are unable to reschedule your rental or move it to an alternative indoor location, we will refund any money paid.
Cancellation Policy
(All Units)
If you cancel your booking with less than 48 hours notice, your deposit will be non-refundable. Once units have been delivered, all money paid is non-refundable.
Afterpay Policy
A 6% NON-REFUNDABLE Service Fee will be applied to all Afterpay invoices. This fee is charged by Afterpay for processing the payment and is non-refundable in the event of a cancellation or refund.